Category: General

Kathy Sierra from Creating Passionate Users says don’t ask employees to be passionate about the company!

People ask me, “How can I get our employees to be passionate about the company?” Wrong question. Passion for our employer, manager, current job? Irrelevant. Passion for our profession and the kind of work we do? Crucial. If I own company FOO, I don’t need employees with a passion for FOO. I want those with a passion for the work they’re doing. The company should behave just like a good user interface — support people in doing what they’re trying to do, and stay the hell out of their way. Applying the employer-as-UI model, the best company is one in which the employees are so engaged in their work that the company fades into the background.

So very true and probably the best metaphor I’ve heard to date on what a company and it’s management should be. I remember even saying something similar to my boss at a web firm in town a while back. “Just get out of our way and we’ll take you farther and faster than you ever dreamed possible.” Instead, however, most companies make their employee’s work extremely frustrating by impeding or hindering them and thus easily crushing any passion that might be welling up inside of them.

Why is it that when people hand me something in a bag that I purchased and I say I don’t need a bag (after earlier informing them of this when making my purchase), they look at me like I’m an alien from another planet? I swear the look on their face is like “You mean I have to open the bag, take your stuff out, and fold up the bag so it can be re-used later?” After emptying the bag, you can tell they almost want to throw the bag in the garbage instead of folding it up but I usually stand there long enough to ensure that they do fold it up and put it away.

It’s sad that we live in a such a disposable culture. As I said before, each person locally changes the world globally. It may seem like an insignificant action you’re doing but collectively with many people doing it, it does make a difference, for better or worse.

In writing the story of our lives, we sometimes believe that we need a strong purpose to make our lives meaningful before we can go on with it. In reality, we only need to be willing to take the next step. For in moving forward, we open ourselves up to the opportunity for purpose and meaning to flow into our lives.

I just noticed that Derek Powazek has updated his site. Not sure when he actually made the change but I definitely like the concept because it’s something similar to what I wanted to do in the past as well. That is create more of an awareness site versus a typical blogging site.

As Derek notes in the description on his now one page site, he “is too busy to maintain a site anymore”. This is an excellent reason why you’d want to build an awareness site versus a blogging site. You basically don’t have the time to invest in blogging, yet you still want to let people know what you’re currently doing. In effect, you’re just relaying small little bits of changing information or the situational awareness of your life (although Derek expands upon this by relaying some of his notable achievements in his past as well).

For example, for the site that I was going to build, the home page was going to relay a variety of things about me, such as where I currently lived, what I did for work, who I worked for, and maybe the current project I was working on. In addition, it would relay more basic things like what I was currently listening to, watching, and reading. Basically you could add any type of information that you wanted people to be able to track (since each item would have an RSS feed for it or be a part of one larger collective feed if you wanted to track everything I did).

Now of course the interesting thing is that each of these things relayed on the home page would be clickable as a link. Thus you could click where I lived (Vancouver) to read more about my personal perspective of Vancouver. Not only that though, you could then click back and see all of the other various places I’ve lived in the past as well. The same would apply to what I was reading. You click the current book I’m reading to see my opinion of it but then you could see all of the previous books I’ve read as well. If you didn’t have the time to review the book though, the clickable link for the book could just be a direct link to Amazon.com instead.

So where’d I’d get this idea from? The seed for it was actually planted in my head a while back when I watched Dick Hardt’s presentation about Identity 2.0 at OSCON 2005. I found it very interesting that he relayed who he was by relaying what he was reading, where he worked, and so forth which when collectively put together, helped to define who he was as a person. Thus I realized if you could recreate this on a website somehow, you could create a simple summary of a person’s identity in the same way and in turn help relay to others what you’re currently engaged with at the time as well.

I have to totally agree with Rance Crain of Advertising Age when he states the biggest problem with ads today.

Somehow, somewhere, marketers have gotten completely off the track. They lurch from outlandish to patriotic (it’s your duty to buy from us). What they don’t do is give us any good reasons to buy their products.

Is that because there aren’t any?

It’s one of the main reasons why I don’t watch very much television anymore. I can’t stand the negative emptiness of ads today that pitch pointless products with endless hype that treat me like I’m some mindless idiot whose life will be saved when I buy their product. Get real…and then let’s talk.

It only takes a single pebble to start an avalanche of change. Therefore, if you want to change the world around you, don’t think you have to change millions of people’s lives overnight. A simple smile to a single person is all it takes.

It appears that María Adriana Arzola González, a retail owner in Monterrey, Mexico, has already paid back her Kiva loan that I assisted with last year. This means I can now turn around and reuse these repaid funds to help someone else now. Looking over some of the recent people in need of entrepreneurial aid, I’ve decided to help out Elsira Izaguirre, a grocery store owner in Choluteca, Honduras, who needs a small loan to help expand her inventory.

If you’re interested in helping out people around the world in an innovative way, definitely check out Kiva.org for more details. 

I find it quite funny how some blog authors pose a question in their posts but when their readers respond to their question, the author doesn’t respond at all in turn (not even once). I mean are you just trying to build an audience or do you actually want to create a community? If you want a community, engage them!

BTW I think one of the best blogs I’ve ever participated in that truly engaged me to the point of feeling like I was a community member of it was The Gaming Chair back in 2005 because the authors of the site truly engaged their community members in deep discussion and made them feel valued for their contributions. A particular post relating to Girls in Gaming by Maggie is a perfect example of this and you’ll even note the other site authors themselves being heavily engaged in the discussion, even before other community members joined in.

Tara Hunt has a enlightening post about the fallacies of communities, pointing out two in particular.

So, Community Fallacy #1: healthy communities are happy communities.

And then, Community Fallacy #2: healthy communities are democratic.

As I mentioned the other day, creating a community is like growing a garden. And like a garden, you don’t just plant the seeds, sit back, and wait for things to magically appear. Instead you’re going to have to do a lot of work tending the garden, digging up weeds, and running out ‘wascally wabbits’ coming into it.

It’s no different with a community (or any good relationship for that matter). Everything will not be perfect because life isn’t perfect. Therefore, expect the unexpected and be prepared for those who want to mess up your community. Having said that though, you shouldn’t be kicking out people just because they are vocally upset about something. If anything, it’s usually the people that are the most vocal, that care about the community the most. Therefore, listen to what they have to say and dig deep to find out the root of the problem they are encountering because it may not be evident just based upon what they have to say but more upon what they are experiencing.

And yes, communities most definitely should not be democracies. So true and nice to hear this from someone else who agrees with this viewpoint. The reason for this, as Tara noted, is that you will get mired in the ongoing process of consensus which can literally cripple a community and create more friction than good. So what should be done instead? I’m not sure of the best way to describe it but I often use the king/queen and his/her counsel approach as a metaphor. Those in charge of the community are like the king and the people within the community are like the counsel. Therefore, just like a king listens to his counsel, acknowledging and respecting what they have to say, the final decision and direction to take is still always made by the king himself.

Now wait a minute, you might be saying, that means the king can do whatever he feels like then, people be damned? Not true at all. As I’ve repeatedly noted before, culture is the foundation of any good community and it should be defined as early as possible, even in the community’s inception if it can. The reason for this is that it not only lets those interested in joining the community know exactly what type of community they are getting into from the very start but it also sets the standard that the community founders must live up to in their actions as the leaders of the community as well. Therefore, the more earlier and clearly you can define your community’s culture or vision, the less likely you’ll encounter problems that can fracture your community and destroy it because everyone should be fully aware of the community’s goals and principles as a whole.

BTW to see a good example of a community’s culture or principles clearly defined, see the We Know bylaws which is a guild created by Joi Ito in the World of Warcraft. Just take note that they don’t have to be that elaborate though. For example, when I was part of a Counter-Strike clan some years back, we had only five simple community rules that were clearly displayed and vigorously enforced. Doing so, we were able to create a wonderful community environment that often reminded me of the Cheers bar (i.e. Norm!), as everyone within it was very open, sharing, and caring in wanting to help each other out.

You don’t “engineer” a community. It’s not something you pull out of a box and construct with a wrench then smile and pat yourself on the back when it’s done.

Every community has it’s own unique climate and environment. Therefore you need to grow it like a garden, nurturing and tending it constantly with the same natural feelings and values that are a part of any good relationship. Ignore it though and it will wither and die.