Merry Christmas! Cough! Cough!

I’m heading off tomorrow on holidays and I just want to wish everyone a very Merry Christmas, as I doubt I’ll be posting again until after Boxing Day or maybe even New Years Day. Here’s also wishing you a stress-free and sick-free holidays. Yes, that’s right, I’ve gotten sick, as well as my wife, just in time for the holidays (similar to a few other friends we know). It’s almost as though your body knows you’re going to take time off and it begins shutting down to force you to recuperate, whether you like it or not. Oh well, I hope it doesn’t last that long because it would be nice to have at least a couple days off to enjoy the festive season without being sick. 🙂

Three Strikes You’re (Customer Walks) Out

Most businesses think that when something goes wrong with a customer’s order or service you are providing them, that it is only one mishap. Wrong. When something screws up and it is due to your business, then there are actually three separate things that can go wrong.

  1. The Mistake – Strike one! Something screwed up on your end and the customer is pissed.
  2. The Coverup – Strike two! You try to cover up the mistake by saying it was due to something else when you know that’s not true.
  3. The Break – Strike three! You’re out! You can obviously tell the customer is upset but you don’t do anything to try to make up for your company’s mistake. You just lost a customer.

The hilarious thing here is that I’m not talking about business rocket science here. This is common sense relationship life skills. Don’t expect any relationship to continue for too long if you continually ignore your "partner".

Adventures Within The World Of Warcraft

I’ve been playing the World of Warcraft the last month and I have to say that while I wouldn’t really call it my "dream" massively multiplayer online game, I would still say it is very enjoyable nonetheless. Without a doubt, the expansiveness of the realms you play within is one of the game’s greatest strengths. There will be points where you’ll just stop in your tracks and just sit there and enjoy the view for a few moments. Yet what I still find lacking is the level of interaction that I’m looking for on a realm vs realm level that involves much more usage of community and culture to foster cooperation among players on a larger level.

For example, when I’m playing in the World of Warcraft, while I may feel like I’m part of the Alliance, I don’t see any direct correlation between my actions and that of the Alliance’s goals overall. To make players feel like they are part of something larger than themselves, the game world itself needs to allow them to be a part of an ongoing story, no matter how small their contribution to it. I’d love to see the borders between the various lands changing on a regular basis depending upon who controls these areas so that a player who is a miner knows that his efforts in collecting ore went directly to aiding a blacksmith who in turn helped produced armor and weapons for the warriors who help defend and maintain the borderlands. Each player focuses on what they enjoy and yet all contribute to the greater cause.