Scott Hutcheson on how AI may be allowing people to do more work but it may not be making work more sustainable, as that would require a new work operating system that actually transforms the way we work.
AI made more work possible, but that did not necessarily make work more sustainable.
Employees are adapting to new capabilities while the systems around them remain largely unchanged. Technology increases what individuals can accomplish, but organizational friction can prevent that capability from producing greater value.
These measures are harder to capture than hours saved or tasks completed. They are also closer to what determines sustained organizational performance. The larger opportunity presented by AI is not simply to accelerate individual work. It is to improve the relationships, responsibilities, and decision processes through which people create value together.
Making everyone more productive may improve today’s numbers. Making the organization more capable can change tomorrow’s possibilities.
Scott Hutcheson, Companies Aren’t Really Transforming Work With AI
This is a perfect example of what happens when businesses focus on using AI for just horizontal development rather than for vertical development (but primarily because they’re not even aware of vertical development in the first place).
Transforming the very identity of the people, the way they relate to one another, and the way they operate with one another is what makes an organization more adaptable, thus allowing it to embrace newer possibilities that once may have seemed impossible before (such as giving workers more autonomy and agency).
AI can actually assist with this vertical development of the organization, and the people within it, but it requires making AI aware of this larger context as the primary intention of the work.